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  • SAP Positioning: Solution Management

    SAP Positioning: Solution Management

    Instead of positioning solution management as a product for IT, it should be understood as business functionality to manage IT.

    Business Impact Analyzer

    What does beteo understand by SAP Impact Management? beteo has written numerous blog posts on this topic. beteo has committed itself to SAP Impact-Management as its core solution goal — we live for SAP Impact Management.

    SAP’s Business Process Change Analyzer

    With great fanfare, SAP co-CEO Leo Apotheker announced the SAP “Business Process Change Analyzer” (BPCA) at that year’s TechEd in Berlin. But what lies behind it — can the Business Process Change Analyzer actually fulfill the expectations its name raises? The very fact that SAP announces the BPCA shows the importance SAP is placing on impact analysis for the future.

    In various blogs we have already written about impact analysis. SAP’s BPCA unfortunately only covers the technical analysis of transactions and programs. An analysis that goes into the logical areas is still left open by SAP. Based on available screenshots, it appears that BPCA is based on runtime analysis, which makes it impossible to perform direct impact analyses in the corresponding production system. This means that for BPCA, only predefined scenarios can be analyzed — honestly, who still works like that today?

    It is truly questionable why SAP has not adopted standard analysis tools like RBE from IBIS, Panaya and/or Intellicorp, since these are based on “smarter” impact management methods and have already been proven many times in practice.

    Conclusion: Once again, SAP gets the “checklist” points with the BPCA, but on closer inspection, the expectations for a BPCA are absolutely not met.

    The Contradiction “SAP Lifecycle Management” SAP LCM

    With great interest, I attended the various presentations on SAP Lifecycle Management (LCM) at that year’s TechEd in Berlin. My expectation that SAP would also address “customer” lifecycle management was only partially met. The TechEd unfortunately did not convince me that the SAP Solution Manager was created for the solution management of customer implementations. Rather, the Solution Manager exists so that SAP has a gateway into the customer infrastructure, in order to optimally ensure the lifecycle management of SAP standard software.

    SAP cleverly packages the SAP “Standard Software Lifecycle Management” as SAP “Customer Lifecycle Management.” Fundamental requirements for software lifecycle management — namely versioning (there is still no customizing versioning in the standard) and dependency management between individual software components — are non-existent for SAP “Customer Lifecycle Management.” For SAP “Standard Software” Lifecycle Management, this is comprehensively contained in the CIM model.

    Functionalities such as SAP ChaRM and SAP CTS+ are cleverly wrapped in marketing language, so that customers no longer notice the actual challenges of concurrent Change Request Management (SAP ChaRM) and heterogeneous deployment (SAP CTS+).

    Conclusion: It is disappointing that SAP still does not focus the topic of SAP Lifecycle Management on 75,000 different customer implementations, but rather on the software logistics of their own standard software. Each of these customer implementations is unique and requires standard procedures for managing precisely this customer-individual SAP Lifecycle Management. In various customer implementations, we have already proven that SAP “customer implementation” Lifecycle Management is an achievable challenge.

    The conventional transport management (now called CTS) could not keep pace in complex organizational and technical system environments and had to be supported by external tool support. Now that SAP NW Java development and configuration objects are added, the entire challenge becomes multi-dimensional. Thanks to SAP for leaving so much space for consulting!

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  • SAP Usage Analysis with IntelliCorp LiveCompare

    Which processes run in a SAP system? What components are used most frequently? Which custom programs are used? How is usage distributed in departments or in the enterprise? Which outside systems have access to the system? These are only some of the questions asked by IT managers every day.

    They arise from different requirements. For example, there is the requirement to distribute system costs to the user departments based on usage. Another task is the preparation of lifecycle events such as SAP upgrades, SAP roll-outs, installation of SAP support packages, SAP consolidations, SAP system optimizations or the isolation of selected clients or accounting areas. In these cases, it is important to know which processes are concerned, which custom developed code is needed or no longer needed.

    A major German client in the manufacturing industry confirms the importance of such tasks: “Analysis will be the central part of our upcoming China project”. The scenarios described above are only part of the range of possible questions to which IntelliCorp LiveCompare provides answers. Usage data is handled with utmost care and is consolidated when issued in reports. This consolidation can selectively be based on enterprise affiliation or department or any other criteria.

    About the author: Fritz Mosonyi is senior consultant and division manager for SAP tools at beteo partner SPP Wien.

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  • Crisis of Economic Culture

    There is no crisis in the financial market. That we need the financial market is clear anyway. There is no crisis of production companies too, because of course we want the benefit of their products in the future. There is also no crisis in the global economy since the wheel of history can not be turned back.

    The financial market is about trust; in hazardeers and unscrupulous profiteers, it is hard to trust. Production companies, particularly the automotive industry, but also in pharmaceuticals, the crisis is about missing and false innovation. The global economic relations crisis is about the missing and the wrong political rules.

    “Crisis” means, that there is something to decide, and not that something is running bad. The decision is, whether in our management training and corporations we want to communicate and hand down cultural values, which are quite unrealistic and only have short-term profits in their focus.

    The crisis of economic culture can not be coped with probably in a few months. Cultural values must grow again: public policy and corporate social responsibility instead of unbridled profit, sense of justice and human measure instead of exploitation, lateral thinking, courage and creative innovation rather than business autism; international cooperation in the shaping of policy frameworks.

    About the author: Dr. Michael Loebbert is Coach and Management Consultant.

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  • HP uCMDB 7.0 Base Implementation Training

    In beteo’s projects, HP´s Universal CMDB is often used as configuration management database in the context of Application Lifecycle Management projects. I had the opportunity to get more general uCMDB knowledge at a HP training course in Helsinki. CMDBs (Configuration Management Databases) are used more and more consistently in enterprises in order to map and survey the increasingly complex system landscapes. uCMDB (Universal CMDB) is the name for HP´s CMDB implementation, which clearly focuses on the capability of mapping large business environments. The training was a five-day course held at Oracle´s Training Center. The participants came from Finland, Poland, England and Switzerland.

    The course started with a survey about how to use a CMDB. Step-by-step, we were led through almost all menus of uCMDB. The basic element of a CMDB is the so-called CI (Configuration Item), which describes the properties of any hardware, software as well as business process. Each CI is an instance of a CIT (Configuration Item Type), comparable to an object in object-oriented programming.

    The most important modules of uCMDB are the automatic search function enabling the search for system landscape changes by means of discovery, the impact analysis and the distributed storage of the CMDB via a centralized administration, the so-called Federated data model.

    Basically, uCMDB is able to store all kinds of properties of all kinds of systems. In combination with HP Business Availability Center (HP BAC), uCMDB allows a monitoring system to be implemented. The training course clearly demonstrated the power of the uCMDB, in spite and because of its actually simple structure.

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  • Three Phases for Project Leadership Success

    The article Efficient and Targeted Project Execution describes how on time and on budget execution and successful completion of complex projects can be realized. It requires clearly defined leadership process covering all people involved supported by software-based leadership systems.

    Basically, the process of managing and driving project execution has three stages

    • Leadership Initiation
    • Leadership execution management
    • Leadership Closing

    Drei Phasen im Führungsprozess

    Fig.: The three stages of the leadership process

    1. Leadership Initiation

    The execution of every project should be marked by a clearly defined initiation. Setting up the process on an intelligent, elaborate and accurately described base concept can save a considerable amount of time and money.

    Initiation provides the project framework and defines the project guidelines, giving the project the actual go-ahead. A successful project start is crucial to the whole course of the project. Initiation particularly includes an exact definition and approval of the project. If the project scope including the individual goals is precisely and consistently defined, initiation is the valuable foundation enabling targeted work all daily leadership activities.

    2. Project Leadership – Project Execution Management

    The main phase is the actual phase where the project execution is managed. To ensure a highly efficient, proactive, and targeted leadership, it is recommended to base the leadership process on a standardized approach, a repetitive leadership process of measuring, evaluating, defining measures based on software-based project leadership system. Using both, leadership process and leadership system, has proven to significantly add to the chances of project success.

    3. Leadership Closing

    Every project must end with a closing phase. A deliberately scheduled closing resulting in an approved closing report avoids subsequent interventions. Apart from the closing report, the closing phase includes the acceptance by the client (e.g. customer, management), documented «Lessons Learned» and results that can be reused in next releases of the project or by other projects.

    A proper closing phase is an important and highly beneficial activity in the organization’s Lifecycle Management process and discipline.

    About the author:
    Robert Sutz is CEO of TimeWinner AG , Wallisellen, Switzerland.  TimeWinner AG develops and markets the Internet-based Leadership $ystem TimeWinner.

  • Advantages of Using a Project Leadership System

    The articles Efficient and Targeted Project Execution describe how project leadership systems support project and portfolio managers. The following list summarizes the advantages of the use of a Project Leadership System.

    • Modern project leadership systems provide fast and efficient access to all leadership information for the leadership team – from project manager to steering committee.
    • All leadership information is merged into one system, making the project leadership system the central source for leadership information for all project team members.
    • The project leadership system maximizes the transparency of project leadership across all activities, times and open issues. Particularly, this lays open repeated inefficiencies. Transparency is also important when project leaders change; for Handover it saves time and money.
    • Standardized, tool-supported and tool-enforced processes improve the attention of all people involved in and responsible for leadership and simplify the leadership task of driving execution.
    • Intelligent interfaces allow relevant leadership data (e.g. master plans from MS Project or Open Workbench) to be imported into the leadership system.
    • By using the possibility to connect leadership information and to define causal relationships, significant leadership scenarios or parameters can be traced back to the sources – a perfect instrument for modern risk management and internal control system.
    • Formalized, documented and precise sources in the leadership system, make statements more reliable and secure. Project leaders are able to make precise statements referring to possible requests.
    • All information is immediately indexed and permanently recorded. Redundancy is avoided.

    About the author:
    Robert Sutz is CEO of TimeWinner AG in Wallisellen, Switzerland. TimeWinner develops and sells Internet-based  Leadership System TimeWinner.

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  • Happy Birthday beteo ALM Experts Blog

    On Oct. 8, 2008 beteo Blog celebrated its first birthday. In the first year of beteo Blog a lot has happened.

    As a company we were able to win interesting Application Lifecycle Management (ALM) projects with reputable customers in the German speaking area allowing us to intensify our core subject activities. The experience we gained in our projects is continuously reflected in our blog. Like that it is developing into an experts platform discussing subjects related to beteo practices:

    • Application Change and Transport Management
    • Application Quality Management & Test
    • Application Impact Analysis and Configuration Management

    beteo business Blog in German und English targets at actively enhancing communication with customers, partners, and experts. At present, it comprises more than 100 specialized articles as well as three Software Miniguides and is read more than 300 times a day.

    Some of the articles are real “bestsellers” and have even been published by the printed press.

    Well-known experts considerably contribute to inspiring our discussions and enhancing the scope of our subject. New authors who have joined us in the last few months are:

    Step by step, we are getting closer to our goal to create a platform for a global exchange of information concerning an efficient application lifecycle management.

    We are looking forward to your contribution to making beteo blogs a success, no matter if you are an interested reader, subscriber, author, or an opinion leader.

    Let’s beteo – let’s be excellent to each other!

    What do you wish for/from beteo Blog for its second year of life?

  • Efficient and Targeted Project Execution (Part 2)

    To support project and portfolio managers in their daily management of project execution work, Leadership Systems are used more and more frequently. Modern Project Leadership Systems offer predefined project execution processes which support the activities and decisions of the leadership team. In addition, they allow all relevant information (requests, decisions, risks, provisions, changes) to be centrally stored, contextually interrelated and preprocessed to support information needs of different steakholders.

    Leadership System – Core Features

    The most significant benefit of a Project Leadership System comes from mapping, complementing and supporting the leadership work. This includes all project tasks during the different phases, from efficient initiation, to complete documentation, to closure. Providing a basis for leadership, the Project Leadership System stores all leadership-relevant information including milestones (e.g. imported via an interface from MS Project), or goals and execution management cycles.

    In the process of running the execution of a project, coping with an awful lot of decisions, provisions, changes, risk assessments and notes is one of the leadership team´s tasks. The total of this information is not only stored in the Project Leadership System, but also indexed. So causal and restricting relations are recognized and visualized, resulting in reliable statements as to the target and result scores.

    From Leadership Meeting Support to Risk Management

    The range of features of a Project Leadership System covers all phases from the support of leadership meetings, active change management, progress quantification, conclusive reporting, uninterrupted documentation, traceability of the leading activities, up to a sophisticated risk management.

    Proactive risk management is gaining importance. Regulations have come into effect which call on enterprises to improve risk management and establish „internal control systems“. Such legal instructions can be comprehensively met by a Leadership System.

    Can Leadership be Quantified?

    Where is the project right now? What about target and result scores? Quantification is a significant factor in project leadership work. But can leadership be quantified? Modern Project Leadership Systems prove it! They include features offering business management and portfolio managers a variety of alternatives for assessing and comparing. They allow the definition of project leadership parameters relating to quantifiable criteria such as progress, cost, performance, motivation, and change management. Cross-enterprise benchmarking of project execution management is enabled.

    Project Leadership Systems – Summary

    A Project Leadership System is not only able to map the complete process of running a project or project plan to a single system, but supports all people involved in leadership with automated processes comprehensively, directly and flexibly. The resulting significant work relief and time saving can easily be verified. In addition to an increase in efficiency and project information value, there is more time to focus on the essential: the proactive, targeted leadership of a project.

    About the author:
    Robert Sutz is CEO of TimeWinner AG in Wallisellen, Switzerland. TimeWinner develops and sells Internet-based  Leadership System TimeWinner.

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  • Efficient and Targeted Project Execution (Part 1)

    In order to meet time and budget requirements in complex projects and to accomplish projects successfully, clear leadership is required involving all project team members. At this point, software and Internet-based leadership systems are a great support.

    It´s no secret to project managers, portfolio managers and people in charge of planning: According to new statistics, about 60 per cent of all projects are not successfully completed. „Not successfully“ in this context does not imply that the project failed altogether. The point is that the project management did not succeed in achieving the goals related to time, cost and quality. What are the reasons? Or to put it the other way round: Which are the factors leading to a successfully completed implementation of a planned project?

    Managing a project means leading a project
    The factors enabling successful implementation of a planned project are manifold and largely depend on the particular project. But there is one aspect which is crucial to success or failure of ALL projects: targeted and efficient leadership. This being accepted, is makes sense to give some thought to what leadership should be like, and how it should be implemented. Who has which competencies? Which methods are used for leadership? At which intervals do the responsible people meet? How does the management of pending items look like? Or is there maybe an explicit leadership methodology to be followed?

    In order to support those in charge of planning, project managers as well as business managers in their daily work, so-called leadership systems are starting to get more commonly used. These systems systematically map leadership and leadership tasks related to a particular project. And, more importantly all leadership information is stored in a Leadership System, contextually interlinked and prepared to support the needs of particular target group.

    The leadership system maps the leadership process
    Usually, a person responsible for project planning works with a number of supporting software programs such as ERP systems, office applications, collaborative environment and project management solutions. As a result, the leadership information is often widely scattered in different systems making efficient and targeted tracking of data very difficult, for example when it comes to reproducing the reasons for a certain decision or a time delay.

    How then can the process of leading, the action of leadership, be mapped and sustainably documented? In contrast to the different programs from which the leader gathers data and facts needed for decisions, the leadership system systematically maps the process of leading the project planning and answers, among others, the following questions: At which point of the project are we? How can we quantify progress and recognize, define and estimate possible risks and bottlenecks? How do we – in accordance with our particular Leadership Methods – usefully and permanently map changes, requests, decisions, events, risks or measures, all in the same place? As it is the leadership meetings that best reflect how leadership is implemented, leadership systems usually offer a variety of automated functions related to the planning, calling, conducting and documentation of meetings.

    In the follow-up article Efficient and Targeted Project Execution (Part 2) I will focus on leadership meetings, proactive risk management and the question if there is a way of quantifying leadership.

    About the author:
    Robert Sutz is CEO of TimeWinner AG , Wallisellen, Switzerland.  TimeWinner AG develops and markets the Internet-based Leadership $ystem TimeWinner.

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  • The Culture Imperative of Leadership

    We rely in the majority of decisions and actions on the cultural patterns of organizations, in which we live. Most of these patterns and values with which we steer ourselves are unconscious. Only rarely we object to them. Some individual patterns are actively learned by training or by serious “injuries”. Think about how you drive a car: You coordinate hand, foot and eye, adhere to the rules and respect the rights of other road users. Brain researchers describe this with the training of our synapses. “What has proved working and repeatedly gone through or what is equipped with high energy, engraves our actions and behavior.”

    You have a wealth of experience that these organizational and individual process of coining patterns does not always run smoothly, specifically in companies and organizations. Not only that nowadays some patterns became dysfunctional, which most probably in the past were perfectly appropriate. Some organizational patterns, in particular how we act in power struggles or protect us from these like “devalue”, “dominate”, “intrigue”, “to put on ice,” “denounce”, “refuse to support”, “subject”, “threaten,” “spread  rumours” are quite indecent, even if they are individually applied not fully aware nor intended. To use words of Hannah Arendt, they are part of the “banality of evil”, as you find it even today in times of democracy and market economy (occasionally).

    You rightly take this for a “moral argument”. Even if there is nobody personally to blame for: “Do not judge!” –  If leadership by example and effects of actions in organizations supplies and shapes the cultural patterns, an imperative can be formulated: “In everything you do or initiate as a manager, think about which cultural patterns you want to shape or make available for your organization through it.” This usually also pays off economically, as long as we depend in our value creation on cooperation, responsibility and creativity. And even if not …

    About the author:
    Dr. Michael Loebbert is Coach and Management Consultant and author of the monthly publication “Change Management Short Cut“.

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